Talk to support.

Contact

support@cpelora.com — the same address handles account help, safety reports, copyright notices and security disclosures.

We aim to reply to safety and account-access issues within 24 hours, and other questions within three working days. Please include your username and, where relevant, the channel or message URL. Never send your password or stream key.

Account recovery

1. Forgot your password: open the password reset page and enter the email on the account. The link that arrives works for one hour, and choosing a new password signs out older sessions. If nothing arrives, check your spam folder, then email us from the address on the account with your username.
2. Lost access to your email: tell us what you can still verify, such as your channel details or recent stream titles. We will ask for enough evidence to protect the account.
3. Stream key exposed: open Creator Studio → Stream Manager → Reset stream key, then update OBS with the new key. The old key stops working immediately.
4. Account banned: read appeals and reply to your notification or email us with the channel name and approximate time.

Quick fixes

• Stream shows offline? Check OBS is publishing to the server URL from Stream Manager, confirm the stream key matches, and allow up to 30 seconds for live status to update.
• Chat will not connect? Reload the page. If it shows "Reconnecting…", the chat service is restarting; messages reappear once it reconnects.
• Playback stalls? The player retries automatically up to five times. If it gives up, wait a moment and refresh.
• Not sure whether it is you or us? The service status page runs live checks on the website, the API, chat and video every 30 seconds.
• Supporter or points count looks wrong? Refresh the page; counts are recalculated from saved data on load.
• Still logged in as someone else? Use Log out in the header. Your session token is stored in this browser only.

Privacy requests

To export or delete your data, email us from the account address. We confirm receipt, then complete the request within 30 days. See the privacy policy for what is stored.

Creator help

New to broadcasting? The go live guide covers OBS setup, bitrate, testing and troubleshooting. For chat tools, rewards and channel points, open Creator Studio.

Community reporting

Reports submitted through a channel go to the channel owner and site moderators. Reports involving imminent harm should go to the authorities first, then to support@cpelora.com.